عنوان مقاله [English]
One of the factors affecting psycho-emotional in the workplace and educational environments, that less considered its existence and personal and organizational negative effects, is mobbing (psychological terror). Mobbing is psycho-emotional activities with verbal and behavioral manifestations, in which a person (mobbing agent) have such behavior aim that other party (the victim of mobbing) placed in unsafe conditions, and sometimes he/she had to leave the organization.
The aim of this scientific-review study, descriptive type, based on library approach is by investigating global theoretical and field studies, define mobbing and its steps and dimensions; consider associated factors (antecedents and consequences of mobbing); present the most important designed models, developed a comprehensive model of factors associated with mobbing, and finally solutions for managing and decreasing mobbing.
Results of this study show that in educational and work environments, mobbing behaviors include 7 different dimensions, effective factors and destructive consequences (personal, job, organizational, mental-social) that necessity of knowing and managing them, oblige doing field and native exact studies in every special educational and work environments. Promoting coaching, citizenship behaviors, organizational transparency, work-professional ethics, spiritual and emotional intelligence, conflict and team dynamics management are solutions for decreasing mobbing and synergistic practices in line with achievement of personal and organizational goals.